Choose one of four methods listed below.
On-Line: Use our secure on-line shopping cart.
We accept Visa, MasterCard, American Express. Please go to the item page and
click the "Buy Now" or "Add to Cart" button
and fill in all required information on the checkout order form.
Your credit card information is collected on a SSL secured server
hosted by Mals E-commerce. If you have concerns about your information
being secure please visit: Mals ecommerce. Please also see our
Order by Phone: For a live person,
please try between the hours of 9:00 a.m. and 5:00 p.m PST
Monday thru Friday. Our phone number is (949) 515-1616.
Order by Fax: Place orders 24 hours a day at (877) 577-5677 via fax.
Order by Mail: Use our on-line order form. Print it
and send it to:
Vroom Foods, Inc.
P.O. Box 12135
Costa Mesa, CA 92627
We accept Visa,
MasterCard, American Express, PayPal, checks and money orders.
We only accept credit cards through the shopping cart. If using
a credit card, please fill in the number and expiration date
and sign the order form.
Procedures & Policy:
Shipment of all products is usually
immediate: However, sometimes back orders do occur. When an
item is back ordered we will notify you immediately of the delay and the approximate shipment date. If payment
is made by personal check then shipment will be delayed until
the check clears the bank. Generally personal checks take
7 days to clear before shipment is made.
Shipping - Cont. U.S. Orders:
Regular Delivery - 3
to 5 Days; We ship your order UPS, Fed Ex or Priority Mail.
Most orders will be delivered within 3-5 business days of
receiving your order.
Shipping Rates - U.S. Only:
For the U.S. only - we charge a flat
rate of $4.99 for each order.
Shipping - Outside the U.S.
- Canada and Internationally:
For Canada we charge $19.95 in U.S. currency and International orders are charged $24.95 in U.S. currency. Select your shipping destination from the drop down menu in the shopping cart.
We reserve the right to cancel orders. We will ship your order using the United States Post Office - Priority International Mail. We cannot guarantee delivery, but only show you proof of shipment. For traceable shipments, call us about using Fed Ex or UPS. Limit 2 tray max for international orders. Please Note: Canada and International orders typically arrive within 2 weeks, but sometimes can take as long as 5 weeks.
You may email Customer Service
at the "Contact Us" page or call us at (949) 515-1616.
Monday-Friday; 9 a.m.- 5 p.m West Coast time (PST).
You may also write: VROOM FOODS,
INC., P.O. Box 12135, Costa Mesa, CA 92627
Return Policy for Web Orders
inspect the merchandise immediately upon receipt. If any item
does not meet your approval, simply return it to VROOM FOODS,
INC., within 10-days for a refund (less 10% restocking fee
or full credit towards another purchase). Shipping, handling
and COD charges are non-refundable. Return shipping and insurance
costs are the responsibility of the customer. No returned
parcels will be accepted freight collect or COD. VROOM FOODS,
INC. is not responsible for returned merchandise that is damaged
Important: You must contact
VROOM FOODS, INC., for a return authorization number. Without
this number, returned merchandise will be refused. This number
must appear on the outside of the returned box. Be sure to enclose
a copy of your original invoice with your returned merchandise.
All items returned for exchange or refund must be new and must
include the original packaging materials.
Refunds or credits will
be adjusted accordingly in the event items are missing or damaged.
Special orders, close-outs and products sold " as is "
cannot be returned. Items received by VROOM FOODS, INC., which
have been damaged as a result of inadequate packaging or neglect
by the customer, will be returned to the customer.
VROOM FOODS, INC., reserves
the right to refuse the merchandise, re-ship the merchandise
to the customer, or charge a 25% restocking fee under the following
1) The merchandise was
received by VROOM FOODS, INC., after the 10-day trial period.
The 10-day period begins once the merchandise is received
by or for the customer from the shipping carrier till the
time that VROOM FOODS, INC., receives the merchandise back
at its facilities.
2) The return authorization
number was not visible on the outside of the box.
3) The merchandise was
incomplete, damaged, used, worn, torn, broken or scratched.
4) The original invoice
was not included.
5) The merchandise was
ordered by credit card and order was canceled after credit
card was processed.
6) The merchandise was
ordered but delivery was refused by or for the customer.
VROOM FOODS, INC., maintains
the privacy and security of its customers and their personal
information. VROOM FOODS, INC., does not and will not sell
any of its customer's information including
name, address, phone number, e-mail address, credit
card information, purchases made or any other information collected from our newsletter or shopping cart.
VROOM FOODS, INC., only
uses personal information from its customers to complete the
transaction and to verify the validity of the purchase and associated
credit card charge being made. VROOM FOODS, INC., may, periodically,
use customer's information for its own marketing purposes
to notify customers of special sales or promotions, or use a customer's voluntary submission of a testimonial or picture.
VROOM FOODS, INC., uses
the latest in electronic transaction security technology in
it's shopping cart portion of the website.
VROOM FOODS, INC.,
guarantees that it will do everything possible to protect and
guard the privacy of its customers and their personal information.
Please contact us at the
" page if you have any questions or concerns.
Applicants herein applying for distributorship with Vroom Foods, Inc. acknowledges the following:
- Understands that as a distributor, they are an independent business, responsible for their own record keeping and are not an employee of Vroom Foods, Inc. and that all remuneration received from Vroom Foods, Inc. is related solely to the sales of products.
- Has relied upon the information contained within the written guidelines from Vroom Foods, Inc. and information found on this website in making the decision to become a distributor and no other oral or other representation has induced the applicant to enter into distributorship.
- Upon acceptance, agrees to abide with all terms and conditions relating to the sale, distribution and advertising of Vroom Foods, Inc. products as specified in the written guidelines.
- Understand that during the application process, references may be checked and the applicant may be asked to supply financial documentation related to the stability of their company.
- After initial application has been reviewed, if applicable, written guidelines will be provided and a company representative will be in contact with further instructions.
Copyright © 2001- 2012 VROOM FOODS, INC., All Rights Reserved.
The Website contains many of the valuable trademarks owned and used by Vroom Foods, Inc. or by our advertisers or suppliers. These trademarks distinguish Vroom's quality products. The content, arrangement and layout of the Website, are the property of Vroom except where otherwise noted, and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, stored, communicated, displayed, distributed, or transmitted without the permission of Vroom except that you may print or download to your hard drive extracts from the Website for your own personal use. The Website also contains references to other company, brand and product names. These company, brand and product names are used herein for identification purposes only and may be the trademarks of their respective owners.
You indemnify us against any liability incurred in connection with any claim bought by a third party against us (either jointly or severally) arising out of your use of the Website, a breach of these Terms and Conditions or a violation of any rights of another party.
By using this website (the Website)
you will be deemed to agree to the following terms and conditions
and the privacy statement (collectively, the Terms and Conditions).
If you do not agree to any of these Terms and Conditions,
please stop using the Website. We, (Vroom Foods, Inc.) reserve
the right to change, modify, add or remove portions of these
Terms and Conditions at any time. Please check these statements
and the website periodically for changes. By continuing to
use the Website you will be deemed to agree to be bound by
Links to Third Party Sites
This Website may contain hyperlinks
and other pointers to websites operated by third parties.
These linked websites may not be under our control and we
are not responsible for either the contents of any linked
websites or any hyperlink contained in a linked website. These
hyperlinks are provided to you for convenience only, and the
inclusion of any link does not imply any endorsement of the
linked website by Vroom Foods, Inc. Your access to such websites
and use of their products and services is entirely at your
own risk and in accordance with any terms contained on the
relevant site. We are not responsible or liable for the downloading
of software from this Website or from any linked sites.
Disclaimer and Limitation
While we will use reasonable efforts to include accurate
and up to date information in the Website, no representation
or warranty (express or implied) is given as to the accuracy
or completeness or reliability of such information and to
the extent permitted by law, we accept no liability or responsibility
for such information.
to the extent permitted by law, all liability for any loss
incurred by any person as a result of the use of the Website
or reliance on information on it.
vroomfoods.com, you agree that the laws of the state of California,
without regard to principles of conflict of laws, will govern
arise between you and Vroom Foods, Inc. or its affiliates.
Any dispute relating in any way to your visit to Vroom Foods,
Inc. or to products you purchase through Vroom Foods, Inc. shall
be submitted to confidential arbitration in California. We reserve
the right to make changes to our site, policies, and these Terms
of Use at any time. If any of these conditions shall be deemed
invalid, void, or for any reason unenforceable, that condition
shall be deemed severable and shall not affect the validity
and enforceability of any remaining condition.
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